Refund Policy

Deposits

A 50% deposit is collected when your appointment is confirmed. Deposit refunds follow these rules:

• 48+ hours before your appointment: Full refund to your original payment method, typically within 5–10 business days.
• Less than 48 hours before your appointment: Deposit is non-refundable.
• No-show: Deposit is forfeited.

If I reschedule your appointment due to weather or a scheduling issue on my end, your deposit is fully preserved — it moves to the new appointment date automatically.

Remaining Balance Payments

The remaining balance is collected after the service is completed.

• If a service was completed and payment was collected, refunds are not available for completed work.
• If you have a concern about the quality of the service, please reach out directly — I'll make it right.

Full Payments (Paid in Advance)

If the full amount was collected in advance and the service has not yet been performed:

• 48+ hours notice: Full refund available.
• Less than 48 hours notice or no-show: 50% of the total (equivalent to the deposit portion) is non-refundable.

Tips

Tips are non-refundable once collected. If a tip was added in error, please reach out within 24 hours and I'll do my best to help.

How to Request a Refund

To request a refund, contact me with your name, appointment date, and the reason for your request. I'll review it and respond within 1–2 business days.

Please reach out before initiating a chargeback or payment dispute — most issues can be resolved quickly without involving your bank or card issuer.

Processing Time

Approved refunds are typically returned to your original payment method within 5–10 business days depending on your bank or card issuer. Stripe (the payment processor) may take additional time to process on their end.