Cancellation & Rescheduling

Cancelling or Rescheduling with 48+ Hours Notice

Please let me know at least 48 hours before your scheduled time if you need to cancel or reschedule. With that much notice:

• Your deposit will be fully refunded or applied to your rescheduled appointment — your choice.
• No cancellation fee applies.
• You can rebook at any available time.

Cancellations with Less Than 48 Hours Notice

If you cancel within 48 hours of your appointment:

• Your 50% deposit is non-refundable.
• You're welcome to reschedule, though the deposit will not carry over to a new booking.

This policy exists because last-minute cancellations prevent me from filling that time slot with another customer.

No-Shows

If I arrive at the scheduled location and cannot perform the service due to no access, no response, or the vehicle not being available:

• The appointment is considered a no-show.
• Your deposit is forfeited.
• You'll need to book a new appointment to reschedule.

If you think you may be late or have an access issue on the day of service, reach out as early as possible — I'll do my best to work with you.

Weather & Safety Rescheduling (Initiated by Me)

If I need to reschedule due to weather, unsafe conditions, or a scheduling issue on my end:

• I'll notify you as soon as possible by phone or email.
• Your deposit is fully preserved and applied to the rescheduled date.
• No fees or penalties apply — I'll find a new time that works for you.

See the Weather & Access Policy for more detail on what conditions may require rescheduling.

How to Cancel or Reschedule

To cancel or reschedule, reach out by phone, text, or email as early as possible. You can also manage upcoming appointments through your account.